Shipping policy
Shipping Policy
At Souqiya, we are committed to delivering your orders quickly and safely across the United Arab Emirates.
Free Shipping
We offer FREE standard shipping on all orders within the UAE. There are no hidden shipping charges.
Order Processing
-
Orders are processed within 1–2 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
-
Standard delivery within the UAE typically takes 2–5 business days, depending on your location.
-
Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or message with tracking information (where available) so you can monitor your delivery.
Delivery Information
Please ensure that your shipping address and contact details are accurate when placing your order. Souqiya is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Damaged or Missing Orders
If your order arrives damaged or if any item is missing, please contact us within 48 hours of receiving your package. We will work with our delivery partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at mariamakram2233664@gmail.com.